The company provides the highest level of outsourcing services, which are expertly tailored to the individual needs of the client.
At BPO International we know that your company’s management solutions are first-rate. However, we are also conscious of the unpredictability of the market and therefore the importance of continued development and implementation of effective business solutions. BPO International is a reliable partner, which is always ready to serve as a source of innovative business solutions in order to initiate enhanced performance and effectiveness of your company. While you focus on strategy development for your enterprise, our experienced specialist team will ensure timely optimisation of internal processes, lowering their costs while meeting stringent quality standards.
The team’s know-how results from its long-term cooperation with companies of various sizes, which are active in different sectors and in many markets. The solutions we offer set market standards for how a modern enterprise should function. BPO International offers long-term cooperation by supplying comprehensive services for your business in the following fields: administration, customer service, IT, marketing, new technologies, as well as legal and HR services.
BPO International is a team of experienced, committed experts who, with the use of proven methods, are keen to develop key areas of your business.
Our aim is to provide services that meet the needs of your business to the maximum degree. The distinction of key competencies of your organisation and activities of auxiliary nature is of vital significance to this process. We will scrutinise all areas of your activity to identify where our support would be most effective.
Every single new project starts with a thorough analysis of your needs and expectations. Subsequently, we apply proprietary tools based on state-of-the-art technology to suggest solutions that will allow you to achieve your goal.
Thanks to their expertise, our team of experts guarantee efficient implementation of the most effective cutting-edge solutions. Main areas of outsourcing services we specialize in:
We successfully support global companies specializing in innovative solutions related among other things to Big Data or Business Intelligence, which require high-performance infrastructure, both in terms of suitable hardware and software. Our team have a deep understanding of the needs of the customers operating in this sector and are well aware of its specific nature. We realize the key importance of system stability and the security of the data systems contain, and we know what to do to ensure that security.
We will successfully monitor the correct functioning of the systems, and provide support in the form of a system help desk.
As experts in effectiveness marketing, we are perfectly familiar with various types of consumer behaviour, we analyse market environment, develop a communication strategy, develop and optimize the marketing message. We use both traditional channels and tools as well as new, original direct communication solutions.
Whether you offer your customers products or services, you are in the hands of a group of experts who have a global and, above all, innovative approach to what they do.
Our effective and experienced team will provide your company services such as:
- optimisation of customer service department processes
- telephone and e-mail customer service
- handling complaints
- customer service and telesales training
We offer administrative support in the following areas:
Organising a work-flow system and correspondence circulation
Translation of documents
Organising a technical and cleaning service
Organising the work of the reception desk and support services
Our team of experts will identify your needs and help you attain the objectives associated with human resources management, including:
- processing HR and payroll issues
- searching for and acquiring relevant competences and information on the market
- developing a database of candidates in accordance with the requirements of the GDPR
- increasing and developing the competences of your experts and managers
- defining functions and roles as part of developing job descriptions
- performance management process, which includes creating and evaluating behavioural competences
- talent management